Section for Support through Visits, Contact Center, Administration Department

Do you have experience in a support function? Do you have knowledge and experience with computers and mobile phones and a passion for providing personal service? Then we can offer you a varied position alongside knowledgeable colleagues in a dynamic environment.

The Contact Center is a central support function that provides service and support to the employees of the Government Offices and the ministers in the government. You will be an important part of ensuring that operations run smoothly and efficiently.

Your Workday. Sweden's Tomorrow.

Your main tasks will involve providing support and service to users regarding IT equipment such as computers, mobile phones, and smart cards. The work includes registering, completing, prioritizing, and providing feedback on cases that come in via personal visits, phone, email, and case forms. You will work systematically in a case management system and continuously document the actions taken.

As a support employee at the Contact Center, you will be part of a group of about 17 colleagues organized into four teams with different focuses. The work is conducted at a fast pace with many parallel cases and contact points.

Read more about our operations at www.regeringen.se (http://www.regeringen.se).

Your Background

You have a high school education and experience in service work where personal service has been a central part of the role. Experience in customer support or technical support is advantageous, as is experience working with Apple products and iOS. You have a good general understanding of IT and knowledge of the functionality of mobile phones, tablets, and laptops. You have experience working in case management systems and express yourself well in Swedish and English both verbally and in writing.

It is advantageous if you have worked in environments with many simultaneous processes, a fast pace, and clear deadlines. Relevant skills in MS Office, knowledge of Mobile Device Management, basic networking skills, as well as knowledge of printer settings and familiarity with Active Directory are also advantageous.

Your Qualities

The criteria for employees at the Government Offices are wholeness, development, and results. Everyone working at the Government Offices needs to have a holistic view and collaborate for the best of the organization. You are expected to contribute your perspective and expertise while being open to others. You come with ideas and new approaches to improve and develop the organization and your own skills. You are results-oriented in your actions and adapt when needs and directions change. You can work constructively to find solutions where conflicting interests are involved. In addition, we appreciate that you are calm, stable, and controlled in stressful or pressured situations.

You are secure, stable, and have good self-awareness as well as the ability to distinguish between the professional and the personal. You take initiative, work independently, and take responsibility for your tasks. You are flexible and easily adapt to changing conditions and see opportunities in change.

You work systematically, are meticulous and stress-resistant, and thrive in a fast-paced work environment. You are service-oriented, have good collaboration skills, and communicate in a responsive and pedagogical manner, adapted to the recipient's needs.

Read more at Employee and Leadership in the Government Offices - Regeringen.se (http://www.regeringen.se).

Other

You have a natural interest in technical development and monitoring the external environment, as well as a desire to broaden your areas of expertise to support other support groups within the unit when needed. The position is classified in a security class, and a security clearance with a background check will be conducted before a hiring decision is made. The position is a permanent employment with a six-month probationary period. Start date according to agreement.

Are you interested?

If you want to know more about the position, you are welcome to contact unit manager Mimi Horneman or recruitment specialist Daniel Leiva. Union contacts are Johan Strokirk for Saco and Jan Wahlström for ST. You can reach them via the Government Offices switchboard at 08-405 10 00. We welcome calls from those interested in the job, but we decline calls from those selling ads and recruitment services.

Welcome to register your application in our recruitment tool by January 12th.

The mission of the Government Offices is to support the government in its work to govern Sweden and realize its policies. Here, 4,800 people work, of which 600 are abroad. The Government Offices welcomes applicants with diverse backgrounds and experiences. We see equality and diversity as strengths and assets, and we actively work to be a workplace free from discrimination. The Administration Department is responsible for cross-agency issues such as change and renewal work, finance, employer issues, competence supply, communication, security, IT, libraries, archives, and registration, as well as for the common services in the Government Offices.